FAQ & Patient Forms


I am a new patient at your clinic. Can I save time by filling out my paperwork before I arrive?

Absolutely! Simply download and print out the New Patient Packet, print the forms, and fill them out before you come. When you arrive, give the completed forms to the receptionist, along with your driver's license and insurance card. That is all there is to it, and you can save ten to fifteen minutes of "paperwork time" on arrival!

What insurance plans do you accept for payment for your services?

Carl Willeford, Jr., MSN, FNP-C, is in-network for the following health insurance plans:
Aetna, BCBS TX, Beech Street, Blue Advantage, Blue Choice PPO, Blue Essentials Health Select HMO, Brookshire Brothers, Cigna Great West, Galaxy Health Systems, Health Smart, Humana PPO, Humana HMO, Humana POS, Humana EPO, Humana Medicare PPO, Humana Medicare PFFS, Humana Medicare HMO, Superior, United Healthcare, USA Managed Care, and a few others.
Additionally, cash-payment discounts are available for patients not covered by a government plan and willing to pay cash for services.

Can I pay with cash? Do I get any kind of discount for paying cash?

Yes, you can. There is a discount for cash payment at the time services are rendered, up to a maximum of 40% off list pricing.

 Do you take walk-in patients?

Yes, we will take walk-in patients. To give great service to all our patients, we prefer to schedule your appointment. But we know sometimes "life happens," and you need to be seen quickly. Nacogdoches Family Medicine is who you need to see. We just ask for your patience when you arrive as we work to fit your appointment in among other previously scheduled patients.

What information will I need to provide when I schedule an appointment at Nacogdoches Family Medicine?

We will need your full name, date of birth, best contact phone number, your insurance company and type, and the medical reason that is bringing you to our clinic.

What should I bring with me to my appointment?

Great question. Please bring your drivers license, your current insurance card(s), all medications you are currently taking, as well as any other medical records you may have. Remember, we need complete information to give you the best service.

Who can I contact if I have a question about my bill?

You can call our billing office for any billing questions at (936) 221-5138.

What can I do to help prevent billing errors?

At each office visit, you should provide the front office staff with your most current insurance card. In addition, make certain our office has your most current billing address and contact information. These items are key to making certain your health insurance carrier is billed correctly, and you receive your statement in a timely manner. In addition, we encourage you to call immediately if you feel there has been a billing error.

How do I get a prescription refilled or renewed?

If you are a new patient, bring your current medications on your first visit to our office. Our provider will approve refills of medications related to your health condition, physical or mental, that you may need at that time. If you are an existing patient of Nacogdoches Family Medicine and have a prescription that needs to be refilled, call your pharmacy to request a refill. They will contact our office for authorization. If, however, you do not have any refills remaining on your medication, you will need to get a prescription renewal authorization from your provider. You can call your pharmacy, who will then contact the provider for refill authorization, or you can call the provider's office. If you are seeking a new prescription, you will need an appointment with our provider prior to the prescription issuance. If you are seeking information regarding your pharmacy benefits, please contact the insurance carrier who administers the pharmacy benefits of your health plan.

Do you have an in-house lab?

All blood for labs is drawn in our clinic and sent to Clinical Pathology Laboratories, Inc. (CPL) in Tyler, TX, via overnight courier. Results are normally ready the next day, and the report can be seen by Mr. Willeford at our office. 

If I call to speak to a nurse or to the nurse practitioner, when can I expect a callback?

Our provider and staff are with patients throughout the day, so it is usually not possible for them to immediately answer phone calls. We will return your call as soon as possible. So that we can give you great service, please leave us your full name, date of birth, the reason for the call, and your current phone number for us to call back.

What happens if I need to go to a hospital?

Carl Willeford, Jr., MSN, FNP-C, our health care professional (HCP) in the clinic, has privileges at both Nacogdoches Memorial Hospital and Nacogdoches Medical Center Hospital in order to provide hospital access for his patients. The choice of which hospital you use is yours. As is the current practice for nearly all HCP's, Mr. Willeford relies on the services and feedback of the hospitalist on duty at either hospital. Therefore, Carl will not actually see you as a patient in the hospital but will rely on the medical expertise of the hospitalist, receive the report on your condition, and then arrange for a follow-up visit in our office upon your release from the hospital. This is a standard-of-care practice throughout the current medical world.

I have a child that needs to be seen as a patient. Is there an age limit on patients?

No, there is not. We love to see patients of all ages!

I am a student at Stephen F. Austin University. Can I be seen in your clinic?

Axe 'Em, Jacks, you bet you can! Just follow the guidelines mentioned in the various questions above regarding paperwork and identification needed. It is a privilege to serve SFA students as your primary care provider, especially since Carl Willeford, Jr., MSN, FNP-C, is an alumnus of SFA!